Privacy Policy Commitment Statement
Your privacy and trust are important to us at Falironetron. This policy details how we collect and use your information.
Introduction to Privacy Practices
At Falironetron, we are committed to protecting the confidentiality and security of your personal information. This policy explains what data we collect, how we use it, and the choices you have. Our approach complies with Malaysian regulations to safeguard your privacy rights.
We value transparency. This policy covers the collection and processing of information through our website and associated digital services, ensuring you understand your rights and how to exercise them. By using our services, you acknowledge these practices.
What Data We Collect and Why
We gather personal and usage data to provide, improve, and personalize our services. Data helps us analyze trends, enhance your experience, and ensure platform security at all times.
Information You Provide Directly
- When you register for an account, submit a form, or contact our team
- During participation in blog comments, surveys, or interactive events
- When subscribing to newsletters, updates, or marketing communications
- When you provide payment details for e-commerce transactions
- When you share feedback, questions, or customer service requests
Data Collected Automatically
- Device information such as browser type, operating system, and screen size
- Usage data like pages visited, clicks, navigation paths, and time spent
- Cookies, web beacons, and similar technologies to enhance performance
- IP address and approximate geolocation for fraud prevention and analytics
- Referring site data to understand how visitors find our website
How We Use Your Information
Your personal data is used to operate, maintain, and improve our digital services, tailor content, and ensure website security in compliance with Malaysian privacy laws.
- Delivering personalized website features and content suggestions
- Processing orders, payments, and fulfilment requests for products
- Managing user accounts, newsletters, and communication preferences
- Analyzing usage trends to enhance website functionality and offers
- Detecting, preventing, and addressing technical or security issues
- Providing customer support and resolving user inquiries
- Fulfilling obligations required by regulatory authorities
Our Privacy Promise: At Falironetron, privacy is central to our values. We implement robust safeguards to protect your information from loss, misuse, or unauthorized access, in line with Malaysia’s data privacy standards.
When We Share Your Data
Data sharing is limited to trusted third parties for specific purposes, always with security and compliance in mind. We do not sell your personal information to marketing organizations.
Service Partners and Processors
Select partners and vendors assist with services such as payment processing, analytics, or hosting. All comply with strict confidentiality agreements and data protection obligations.
Legal Disclosures and Compliance
We may disclose data if required by law or legal proceedings to fulfill statutory duties or law enforcement requests.
Anonymous Data and Statistics
Non-identifiable and aggregate data may be shared for reporting, research, or trend analysis purposes only.
Your Rights and Choices
You may access, update, or request deletion of your information at any time. You also have rights to restrict or object to processing under Malaysian law.
- Request access to personal data stored about you
- Request corrections to incomplete or inaccurate data
- Request deletion of non-essential stored data
- Request transfer of your data to another provider
- Object to specific types of data processing activities
- Request limits on certain data processing uses
To exercise any rights or raise privacy concerns, contact us using the details provided below. We will respond as promptly as possible.
How We Protect Your Information
We apply administrative, technical, and physical measures to secure your information and regularly monitor for vulnerabilities or threats within our systems.
Technical Safeguards Employed
- Encryption of transmitted and stored data using secure protocols
- Regular vulnerability scanning and system updates
- Multi-factor authentication for sensitive access points
- Active monitoring and logging for unauthorized activity
Organizational Safeguards and Policies
- Staff training on data protection practices and confidentiality
- Access controls limiting data to only essential personnel
- Incident response procedures for potential data breaches
- Periodic policy reviews to maintain compliance standards
How Long We Keep Data
Data is retained as required for service delivery, legal, and operational needs. Retention periods are aligned with Malaysian law and business necessity.
- User account data until account closure or deactivation
- Engagement and interaction data as needed for support
- Records of user communications for service continuity
- Transaction and payment data for record-keeping
- Subscription and marketing data per consent obtained
Retention periods may be subject to change based on regulatory updates.
International Data Transfers
Where data is transferred outside Malaysia, we ensure it benefits from equivalent safeguards, respecting your privacy rights and Malaysian law.
- Use of data centers with adequate protection standards
- Written agreements ensuring compliance with local law
- Assessments of legal environments of recipient countries
- User notifications if material changes in processing occur
Use of Cookies and Similar Technologies
Cookies help us enhance website performance, remember your preferences, and analyze user trends to improve service delivery and security.
Types of Cookies Used
- Enable core website features and secure logins
- Help analyze site usage for optimization
- Store your site preferences and settings
- Enable advanced features for improved experience
You can manage or disable cookies through your browser settings at any time.
Policy Updates and Changes
We may update our privacy policy occasionally. Updates will be published here and notified to users as appropriate.
- Notification on the website homepage
- Email updates to registered users
- Policy update banners or pop-ups
- Notices in account dashboard or settings pages
Your continued use after updates will constitute acceptance of changes.
Contact Falironetron for Privacy Matters
Reach us with privacy questions, requests, or concerns. We're committed to ensuring your rights remain protected.
Falironetron
Level 27 Penthouse, Centrepoint North, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
Phone: +60 6-074 8990
Email: content@falironetron.sbs
Last updated December 8, 2025 for transparency.
Effective in Malaysia from December 8, 2025.